Frequently Asked Questions

How does it work?

1. Choose a costume that best suits the character of your pet and choose your favorite background

2. Upload your photo (s). Take care of photos with the highest possible resolution and upload several photos if in doubt.

3. Place your order and within one to two days you will receive a trial design by email-request changes until your design is entirely to your liking

4. After approval, your artwork will go into production and we will share the track and trace code with you once it's on the way

to send

Standard (6-10 days)-free
Snow (3-6 days) - €7.50
Rush (1-3 days) - € 12.50

We ship to the Netherlands, Belgium, Germany, France and Spain, using certified local production partners. With this approach, the delivery route significantly reduces and thus contributes to our carbon footprint.

We deliver our packages with PostNL, DHL and DPD.

to order

In view of the many applications, unfortunately, we cannot do this. Our sample system is linked to orders placed. We use this system to send all examples and to keep requests for changes as clear as possible

To make sure we get the best result, here are a few tips for choosing the perfect photo:

  1. High quality: Make sure your photos are of high quality. The clearer and sharper the picture, the better the portrait becomes.
  2. Good exposure: Choose photos with good exposure. Natural light works best to show all the details and the real colors of your pet.
  3. Position: We need a clear view of the face and eyes, and preferably also on the posture.
  4. No filters: Use photos without filters or strong operations. This helps us to capture the natural beauty of your pet.
  5. Upload multiple photos: The designer will choose the most suitable photo

Do you doubt the quality or suitability of your photos? No problem! You can always contact our customer service. Forward the photos and we will review the photo (s). We are ready to help you create the perfect artwork of your pet!


  • iDeal
  • PayPal
  • Cedit Card
  • Apple Pay
  • Klarna
  • Bancontact
  • KBC
  • VVV-bon

Yes, you can definitely pay with us afterwards with Klarna. This will allow you to receive and view your purchase before paying.

After receiving your order, you will receive an invoice from Klarna to pay within a certain period (usually 14 to 30 days).

Repaying with Klarna sometimes requires a short credit rating. Make sure you read and understand all the terms and conditions before selecting this payment option.


Please check if you have received a confirmation email for your order to ensure that the email address you entered is correct. If this is not the case, please contact the Customer service

During busy periods it may take a little longer to receive the trial design. You don't have a proof after three days? Then contact the Customer service

It can unfortunately happen that a package is damaged due to unforeseen circumstances

No worries, you will always get a new copy from us without damage

Follow these steps to solve the problem quickly and efficiently:

  1. Report the damage: Mail within 48 hours after receiving via . to our customer service. Please state your order number and add photos of the damage.
  2. Product (s) received: As each of our products is personalized, return is usually not necessary. If the damage is significant and the product is not to be used, you do not need to keep it. You can safely throw these away.
  3. Assessment: Our team will assess the situation and provide you with further instructions.
  4. Dispatch: After assessment from our team, a replacement product will be made and shipped

We strive to resolve any problems with damaged deliveries quickly and to full satisfaction. Your satisfaction is our priority

If the tracking indicates that your package has been delivered but you have not received anything, or if it has been sent back to the sender, this can be frustrating. Here are a few steps you can take

  1. Give it a day: Tracking can sometimes be a bit ahead of reality. Wait another working day, because often the package comes after all.
  2. Let us know: Is your package still not there after two days? Or has it gone return sender? Please send us a Message With your order number and what's going on.
  3. We fix it: We dive in with the logistics team and provide a reshipment if necessary

Get in touch

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